Frequently Asked Questions
Below are common tech issues and information on how to address them.
I can't login to Google or Microsoft? What can I do?
ALL EMPLOYEES must reset their password using the same process as usual. Employees must go to the Reset Your JPS Password and complete the information to reset.
Office 365 and jpsms.org account passwords are synced so the same password will work for both accounts after you reset. Always wait about 20 minutes to ensure the syncing process has had time to work.
I can't log in to Clever?
Make sure you can login to your jpsms.org account. If you cannot login to jpsms.org, reset your password using the steps above.
If you still cannot get into Clever, contact your Clever School Tech Leader to verify you are in Clever as a teacher.
How do I create a screencast or have my students record a screencast?
We recommend these options:
You can also record Google Meet sessions and screenshare your screen and it will record for you!