Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.

First, verify that the student is in Sam correctly. This means that their:

§   MSIS number is correct

§   email address is correct in SAM

§   enrollment code is correct

§   chrono and ADA grades are correct

If a change has to be made in SAM the system will need to update overnight before you notice a change.

Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.

Third, let's walk through a few additional things to try:

§   reset Chrome to the factory settings.

§   clear your cache and Cookies.

If none of these solutions worked, please, put your student on another chrome device to see if that corrects the issue.

There’s a chance that you may still be having a problem. If so, please, put the student on a windows device to see if the issue persists.

If the problem continues to persist, please put a student that is having no issues on the device that the first student was using and see if they have a problem while on the device.

At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new Help Desk ticket and be sure to include:

§   the student’s full name and MSIS number

§   the name of the program that the student can’t access

§   a summary of the actions you have done

§   any error messages that you are getting

Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.