NOTE: PowerSchool data is the source for all students and classroom teachers. Please verify all required fields in PowerSchool have been verified before entering a service request. JPS ITS cannot make changes to PowerSchool. Only the school can make changes to PowerSchool.
Update: 02/07/2025
Update: 12/17/2024
JPS has two Learning Management Systems. Our elementary schools utilize Google Classroom for instructional purposes. Canvas is dedicated to our Middle and High Schools for instructional purposes.
Please visit our Support Pages for additional assistance.
Update: 01/17/2024
The Instructional Application Login Guide identifies how students, teachers, and school admins can access each application as well as how to receive support for any issues.
JPS Application Login Guide.pdfUpdate: 8/14/2023
Newly hired and returning JPS employees will need to claim their email account through the Rapid Identity Portal. If hired/rehired after July 2023, an email with the appropriate link and instructions will be sent to the email address provided when applying to JPS. If hired/rehired before July 2023, you will be notified through your administrative office.
You will need your Employee ID Number to complete these steps. Please contact your administrative office for your Employee ID Number.
As of January 12, 2022, all JPS employees must use the JPS Identity Automation Portal to reset their password. Employees must complete the claim account process in order to reset their passwords. Directions for claiming a JPS Identity Automation claim account can be found on the JPS Identity Automation Portal Support page.
Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.
First, verify that the student is in Sam correctly. This means that their:
§ MSIS number is correct
§ email address is correct in SAM
§ enrollment code is correct
§ chrono and ADA grades are correct
If a change has to be made in SAM the system will need to update overnight before you notice a change.
Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.
Third, let's walk through a few additional things to try:
§ reset Chrome to the factory settings.
§ clear your cache and Cookies.
If none of these solutions worked, please, put your student on another chrome device to see if that corrects the issue.
There’s a chance that you may still be having a problem. If so, please, put the student on a windows device to see if the issue persists.
If the problem continues to persist, please put a student that is having no issues on the device that the first student was using and see if they have a problem while on the device.
At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new Help Desk ticket and be sure to include:
§ the student’s full name and MSIS number
§ the name of the program that the student can’t access
§ a summary of the actions you have done
§ any error messages that you are getting
Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.
You can also record Google Meet sessions and screen share your screen and it will record for you!
This tool allows teachers to verify that the work that students are turning in is authentic. It is quick to access, easy to use, while protecting the student's privacy. Find more information on the Google Originality reports website.