Instructional Application Updates

ClassGather Update:

We are pleased to announce that ClassGather, our online textbook application, is now available for all purchased licensed online textbooks. If you experience any issues or notice an issue with your synced rosters, please submit a service request using the link below with an attached screenshot of the issue. We thank you again for your patience as our vendors worked to correct technical errors.

ClassGather Service Request Link: https://jpsd.samanage.com/catalog_items/1709340-class-gather/service_requests/new.portal 

NOTE: PowerSchool data is the source for all students and classroom teachers.  Please verify all required fields in PowerSchool have been verified before entering a service request.  JPS ITS cannot make changes to PowerSchool. Only the school can make changes to PowerSchool.

Update: 12/03/2024

Tech news for you

JPS Learning Management Systems

Update: 09/10/2024

JPS has two Learning Management Systems. Our elementary schools utilize Google Classroom for instructional purposes. Canvas is dedicated to our Middle and High Schools for instructional purposes. 

Google Meet is available to Elementary, Middle, and High School teachers. Elementary teachers can access Google Meet within their Google Classroom. Middle and High School teachers have access to Google Meet inside of their Canvas courses. 

Google Meet is also located inside the Google Waffle using your @jpsms.org.

Please visit our Support Pages for additional assistance.

Google Classroom Support

Canvas Support

Google Meet Support

Instructional App Login Guide

Update: 01/17/2024

The Instructional Application Login Guide identifies how students, teachers, and school admins can access each application as well as how to receive support for any issues. 

JPS Application Login Guide.pdf

Claiming Your Email Account

Update: 8/14/2023


Newly hired and returning JPS employees will need to claim their email account through the Rapid Identity Portal. If hired/rehired after July 2023, an email with the appropriate link and instructions will be sent to the email address provided when applying to JPS. If hired/rehired before July 2023, you will be notified through your administrative office. 

You will need your Employee ID Number to complete these steps. Please contact your administrative office for your Employee ID Number.

Resetting Your Password

As of January 12, 2022, all JPS employees must use the JPS Identity Automation Portal to reset their password.  Employees must complete the claim account process in order to reset their passwords.  Directions for claiming a JPS Identity Automation claim account can be found on the JPS Identity Automation Portal Support page.

Helpful Links


Enter a Helpdesk Service Request

Book an appointment with Instructional Technology Department

JPS Instructional Application Resource Guide

Google Meet Support

                                                          

Reset Your JPS Password - (Employees Only)

JPS Rapid Identity Portal Login

                                                          

JPS Canvas Admin/Staff

JPS Clever

JPS ELS Assessment Platform

JPS Google

JPS Renaissance

JPS i-Ready

JPS Progress Learning

JPS PowerSchool Admin

JPS PowerTeacherPro 

                                                          

Search the JPS Libraries

                                                          

JPS Ed Tech YouTube

Student Stride

Chrome Troubleshooting Tips

Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.

First, verify that the student is in Sam correctly. This means that their:

§   MSIS number is correct

§   email address is correct in SAM

§   enrollment code is correct

§   chrono and ADA grades are correct

If a change has to be made in SAM the system will need to update overnight before you notice a change.

Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.

Third, let's walk through a few additional things to try:

§   reset Chrome to the factory settings.

§   clear your cache and Cookies.

If none of these solutions worked, please, put your student on another chrome device to see if that corrects the issue.

There’s a chance that you may still be having a problem. If so, please, put the student on a windows device to see if the issue persists.

If the problem continues to persist, please put a student that is having no issues on the device that the first student was using and see if they have a problem while on the device.

At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new Help Desk ticket and be sure to include:

§   the student’s full name and MSIS number

§   the name of the program that the student can’t access

§   a summary of the actions you have done

§   any error messages that you are getting

Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.

Do you want to do screencasts or have your students record screencasts?

We recommend these options:

Use originality reports to check for plagiarism in Google Docs

This tool allows teachers to verify that the work that students are turning in is authentic. It is quick to access, easy to use, while protecting the student's privacy.  Find more information on the Google Originality reports website.