Need help using your technology

There are so many available tech tools and it can sometimes be overwhelming figuring out how to use them with your students. If you need training in how to use your interactive whiteboard, and Canvas or simply how to customize Clever -we have your back.

The JPSD Instructional Technology Department is here to help demystify the wonderful technology to which you have access. Simply book an appointment with Instructional Technology Department. We will bring the training to you. Indicate your need and we will gladly help you demystify your tech.

Instructional Application Updates

Access to updated content through Clever and update rosters will not be available until late July 2025. PowerSchool data is the source for all students and classroom teachers. Therefore, registration, course schedules, and course assignments must be completed before the syncing to instructional applications for the SY25-26 academic school year can be completed. JPS ITS cannot make changes to PowerSchool.

Updated: 06/27/2025

Instructional App Login Guide

The Instructional Application Login Guide details how students, teachers, and school admins can access each application as well as how to receive support for any issues.

Updated: 01/17/2024

JPS Application Login Guide.pdf

Tech news for you

JPS Learning Management Systems

Student learning management is a key part of navigating the learning environment. Elementary teachers utilize Google Classroom and Secondary (Middle and High) teachers use Canvas. These tools are vital for managing student learning. Both tools can be accessed using Clever. Teachers use them for delivering content, assignments, quizzes, and grades. Further information for accessing these tools is listed on the Instructional Application Guide below.

Please visit our Support Pages for additional assistance.

Google Classroom Support

Canvas Support

Google Meet Support

Updated: 7/18/2025

Claiming Your Email Account

Newly hired and returning JPS employees will need to claim their email account through the Rapid Identity Portal. If hired/rehired after July 2023, an email with the appropriate link and instructions will be sent to the email address provided when applying to JPS. If hired/rehired before July 2023, you will be notified through your administrative office.

You will need your Employee ID Number to complete these steps. Please contact your administrative office for your Employee ID Number.

Resetting Your Password

As of January 12, 2022, all JPS employees must use the JPS Identity Automation Portal to reset their password. Employees must complete the claim account process in order to reset their passwords. Directions for claiming a JPS Identity Automation claim account can be found on the JPS Identity Automation Portal Support page.

Update: 06/18/2025

Do you want to do screencasts or have your students record screencasts?

We recommend these options:

Screencastify
Screencast-O-Matic
You can also record Google Meet sessions and screen share your screen and it will record for you!

Use originality reports to check for plagiarism in Google Docs.

This tool allows teachers to verify that the work that students are turning in is authentic. It is quick to access, easy to use, while protecting the student's privacy. Find more information on the Google Originality reports website.

Helpful Links

Enter a Helpdesk Service Request

Book an appointment with Instructional Technology Department

Google Meet Support

Reset Your JPS Password - (Employees Only)

JPS Rapid Identity Portal Login

JPS Canvas Admin/Staff

JPS Clever

JPS ELS Assessment Platform

JPS Google Email

JPS Renaissance

JPS i-Ready

JPS Progress Learning

JPS PowerSchool Admin

Chrome Troubleshooting Tips

Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.

First, verify that the student is in Sam correctly. This means that their:

§ MSIS number is correct

§ email address is correct in SAM

§ enrollment code is correct

§ chrono and ADA grades are correct

If a change has to be made in SAM the system will need to update overnight before you notice a change.

Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.

Third, let's walk through a few additional things to try:

§ reset Chrome to the factory settings.

§ clear your cache and Cookies.

If none of these solutions worked, please, put your student on another chrome device to see if that corrects the issue.

There’s a chance that you may still be having a problem. If so, please, put the student on a windows device to see if the issue persists.

If the problem continues to persist, please put a student that is having no issues on the device that the first student was using and see if they have a problem while on the device.

At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new Help Desk ticket and be sure to include:

§ the student’s full name and MSIS number

§ the name of the program that the student can’t access

§ a summary of the actions you have done

§ any error messages that you are getting

Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.

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